Product support

One-year hardware warranty.

Products bought from AirSmart are covered for hardware defects in materials or workmanship for one year from the purchase date, subject to the terms below.

Covered

  • Hardware defects in materials or workmanship.
  • Component failure during normal intended use.
  • A product that is not functioning when delivered.

Not covered

  • Accidental, impact, liquid or cosmetic damage.
  • Misuse, unsuitable power, or incorrect installation.
  • Unauthorised modification or repair.
  • Normal wear and consumables such as used filters.
  • Incompatibility with equipment outside the published requirements.

Make a claim

  1. 1. Tell us what happened. Contact us by WhatsApp or email. Include your order number, a description and photos or video where they help show the issue.
  2. 2. Follow the diagnostic steps. We may ask you to check power, placement, network or app status before arranging a return. Stop using the product if it appears unsafe.
  3. 3. Assessment and remedy. If the claim is covered, we will repair or replace the product, or provide another remedy where appropriate. We will confirm return arrangements before you send the item.

Apps, integrations and cloud services

Manufacturer apps, cloud services, subscriptions and third-party platforms can change independently of the hardware. The warranty does not promise that every integration or optional online service will remain available for the full product life. It does cover a qualifying hardware failure that prevents the product from performing its supported core function.

Proof and statutory rights

Keep the AirSmart order number or PFE Technologies receipt. A replacement carries the remaining period of the original warranty. This warranty is additional to rights that cannot be excluded under Singapore law.