Returns and refunds
A clear process when an order needs to come back.
You may request a return within 14 days of receiving an order if the product is unopened, unused and in its original saleable condition. Faulty and incorrectly supplied items are handled separately.
Standard return conditions
Contact us within 14 days of delivery before sending anything back. A standard change-of-mind return must meet all of these conditions:
- The product and retail packaging are unopened and unused.
- Seals, accessories, manuals and included items are intact.
- The product is not installed, paired, damaged or marked.
- You provide the AirSmart order number or receipt.
Opening a controller to test compatibility makes it ineligible for a standard change-of-mind return. Use our remote-photo check before ordering if compatibility is uncertain.
How to request a return
- 1. Contact us. Send your order number, the item and the reason by WhatsApp or email.
- 2. Wait for confirmation. We will check eligibility and provide the return instructions. An address on its own is not return approval.
- 3. Return the item. Use the agreed delivery method or arrange a weekday drop-off at 9 Gul Street 4, Singapore 629238.
- 4. Inspection and refund. After the return is received and accepted, we initiate the refund to the original payment method within five business days. Your bank or payment provider may take longer to post it.
Return delivery cost
For an approved change-of-mind return, you are responsible for secure return delivery. Original delivery charges are not refunded. If we supplied the wrong item or confirm a fault, we arrange or reimburse reasonable return delivery.
Faulty or incorrect item
Contact us promptly with photos or video where useful. Do not continue using a product that appears unsafe. Faults are handled under our warranty process.
Singapore consumer rights
This policy does not exclude rights or remedies that cannot be excluded under Singapore law. Contact us first so we can resolve an order issue directly.